Privacy Policy – 988w Online Gaming Platform Pakistan

1 Who We Are

988w operates the online gaming platform at 988w.win, offering casino games, live dealer tables, slot games, fish games and sports betting to players in Pakistan. All services are delivered in Pakistani Rupees (PKR) and support local payment methods including JazzCash, Easypaisa and Raast.

This Privacy Policy explains how 988w collects, processes, stores and protects personal data from registered players and visitors to the platform. By registering on 988w or continuing to use the platform, you acknowledge that you have read and understood this policy.

If you have questions about how 988w handles your personal information, the support team is available 24 hours a day via live chat on the platform or by email at [email protected].

2 Data We Collect

The personal data 988w collects falls into the following categories:

Items marked as required are necessary to operate your account and process transactions. Usage data is collected automatically as part of standard platform operation but is not tied to your identity for advertising purposes.

3 How We Collect Your Data

988w collects personal data through the following channels:

• Registration: When you create a 988w account you provide your name, email address, date of birth and contact number directly. This information is stored securely at the point of registration.
• Account activity: Deposits, bets, withdrawals and game session activity generate transaction and gaming records automatically as part of normal platform operation.
• Identity verification: Where account verification is required, you may be asked to submit a copy of your CNIC or another form of identification. These documents are reviewed securely and retained only as long as required.
• Support interactions: When you contact 988w support via live chat or email, the content of those conversations is recorded and linked to your account for quality and dispute resolution purposes.
• Technical data: Your IP address, device type, browser version and operating system are collected automatically when you access the 988w website or mobile app. This data is used for security and fraud prevention purposes.
• Cookies: The 988w platform uses cookies and similar tracking technologies to maintain your session and support platform functionality. See Section 8 for full cookie details.

4 Why We Use Your Data

988w uses personal data for the following specific purposes:

• Account management: Creating, maintaining and securing your 988w account, including login authentication and password recovery.
• Processing transactions: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods. Transaction records are required for financial compliance and your own account history.
• Identity verification: Confirming your identity when required for security reviews or withdrawal processing to prevent fraud and protect your account.
• Customer support: Using your account history and communication records to resolve queries, disputes and technical issues efficiently.
• Responsible gaming: Monitoring account activity in the context of responsible gaming tools including deposit limits and self-exclusion, and following up where there are signs of problem gambling behaviour.
• Security and fraud prevention: Using technical and behavioural data to detect unusual account activity, prevent unauthorised access and identify potential fraud or multi-accounting.
• Platform improvement: Aggregated, anonymised usage data helps 988w understand how the platform is used and where improvements are needed. This does not involve identifying individual players.
• Marketing communications: With your consent, sending promotional emails and platform notifications about offers, bonuses and new features. You can withdraw this consent at any time from account settings.

5 Legal Basis for Processing

988w processes personal data on one of the following legal bases, depending on the purpose of the processing:

• Contract performance: Processing your registration data, transaction records and account activity is necessary to fulfil the contract between you and 988w when you register and use the platform.
• Legitimate interests: Processing technical and security data to prevent fraud, protect accounts and maintain platform integrity is a legitimate operational interest of 988w.
• Consent: Sending marketing communications is based on your explicit consent given during registration or through account settings. Consent can be withdrawn at any time without affecting your account.
• Legal obligation: Retaining transaction records and identity verification data may be required to satisfy financial record-keeping obligations applicable to the platform.

6 Sharing Your Data

988w does not sell, rent or trade your personal data. Limited sharing occurs only in the following circumstances:

• Payment processors: Transaction data is shared with payment service providers (JazzCash, Easypaisa, Raast, bank networks) only to the extent necessary to process your deposit or withdrawal. These providers handle your payment credentials under their own security standards.
• Game providers: When you play a game on 988w, the game studio's servers may receive session data (such as bet amounts and outcomes) to operate the game. Game providers do not receive your personal identity details.
• Technology and infrastructure providers: 988w uses third-party hosting, CDN and security services to operate the platform. These providers process data on 988w's behalf under strict data processing agreements and are not permitted to use your data independently.
• Fraud prevention services: In cases of suspected fraud or account abuse, 988w may share relevant account data with industry fraud prevention networks.
• Legal requirements: If required by law or a valid legal process, 988w may be obligated to disclose certain account information to relevant authorities. We will notify you of such requests where legally permitted to do so.

7 Payments and PKR Transactions

All financial transactions on 988w are processed in Pakistani Rupees. 988w supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards and supported mobile wallets for deposits and withdrawals.

When you make a deposit via JazzCash or Easypaisa, the payment is processed through that provider's own infrastructure. 988w receives confirmation of the transaction amount and reference but does not store your full wallet credentials, PIN or mobile banking passwords. Similarly, bank card transactions are processed by the card payment gateway, not stored directly by 988w.

Your deposit and withdrawal history within 988w is retained as part of your account record for financial and dispute resolution purposes. This history is visible to you in the cashier section of your account at any time.

8 Cookies and Tracking

988w uses cookies and similar technologies to operate the platform effectively. A cookie is a small text file stored on your device when you visit a website. The main types of cookies 988w uses are:

• Essential cookies: Required for the platform to function. These maintain your login session, preserve your game state and support secure account access. Essential cookies cannot be disabled without breaking platform functionality.
• Performance cookies: Collect anonymised data on how the platform is used – such as which pages are most visited and how long sessions last. This data is used to improve the platform and is not linked to individual accounts.
• Preference cookies: Remember your platform settings such as language preferences, lobby display options and notification preferences between sessions.
• Security cookies: Used to detect suspicious activity, prevent session hijacking and support fraud detection systems.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect platform functionality – for example, disabling all cookies may prevent you from staying logged in. The 988w mobile app uses equivalent local storage mechanisms that serve the same purposes as cookies.

9 Data Retention

988w retains personal data for as long as is necessary for the purposes for which it was collected, or as required to satisfy applicable financial record-keeping standards. The following general retention guidelines apply:

• Active account data (identity, contact, transaction history, gaming records) is retained for the full duration of your registered account and for a period after account closure.
• Support communications are retained for a reasonable period to allow for follow-up queries and dispute resolution.
• Verification documents (such as CNIC copies) are retained for the period required by applicable verification standards and then securely deleted.
• Marketing consent records are retained for as long as the consent remains active, plus a reasonable period afterward in case of disputes about whether consent was given.

When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with your individual account.

10 Security Measures

988w applies appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, destruction or alteration. These measures include:

• TLS encryption on all data transmitted between your device and 988w servers.
• Encrypted storage for sensitive account data including passwords (which are hashed and salted, never stored in plain text).
• Access controls that limit who within 988w can access personal account data to those with a legitimate operational need.
• Automated monitoring for unusual account activity, suspicious login attempts and potential security incidents.
• Regular security reviews of platform infrastructure and third-party integrations.

While 988w takes security seriously and applies reasonable measures, no platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, 988w will notify affected players as quickly as practically possible.

11 Your Rights Over Your Data

As a registered player on 988w, you have the following rights regarding the personal data we hold about you:

• Right of access: You can request a copy of the personal data 988w holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right of correction: If any personal data we hold is inaccurate or out of date, you can ask us to correct it. For basic account details, you may also be able to update these directly from your account settings.
• Right of deletion: You can request that 988w delete your account and associated personal data. Note that some transaction records may need to be retained for a period after account closure for financial compliance purposes.
• Right to object: You can object to the processing of your data for marketing purposes at any time. You can also object to other forms of processing on grounds relating to your particular situation.
• Right to restrict processing: In certain circumstances you can ask 988w to pause processing of your data while a complaint or correction request is being reviewed.
• Right to data portability: You can request your personal data in a structured, commonly used format.

To exercise any of these rights, contact 988w support via live chat within the platform. We may need to verify your identity before processing your request. We aim to respond to all data rights requests within 30 days.

12 Children's Privacy

988w is strictly an adults-only platform. You must be at least 18 years of age to register and use any service on 988w. We do not knowingly collect personal data from anyone under the age of 18.

If 988w becomes aware that a registered account belongs to a person under 18, that account will be immediately suspended and any associated balances will be reviewed before any refund is processed. Age verification checks may be applied to any account at any time.

If you believe a minor has accessed or registered on 988w, please contact support immediately so the matter can be investigated and resolved promptly.

13 Updates to This Policy

988w may update this Privacy Policy from time to time to reflect changes to how we operate, to our service providers or to applicable data handling standards. When material changes are made, registered players will be notified via the email address on their account or through a notice displayed when they next log in.

The "Last Updated" date at the top of this page shows when the most recent revision was made. We encourage you to review this policy periodically. Your continued use of the 988w platform after an update constitutes your acceptance of the revised policy.

14 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or to how 988w handles your personal data, please contact us through any of the following channels:

• Live chat: Available 24/7 within the 988w platform after logging in.
• Email: [email protected] (please note this is shown for reference only and is not a clickable link).

When contacting support about a privacy-related request, please include your registered email address and a brief description of your request. For data deletion or access requests, we may need to verify your identity before processing the request. We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them within 30 days where practically possible.